After submitting your inquiry, we’ll review your information and confirm availability. Once your visit is selected, you’ll receive secure electronic intake forms and payment instructions through our client portal. All required forms and payment must be completed prior to your appointment. Once completed, your visit is confirmed.

Each visit includes a comprehensive newborn wellness assessment, including a review of your baby’s birth history, weight and vital signs, a physical examination, feeding assessment, and personalized newborn guidance with plenty of time for your questions. Jaundice screening may be performed when clinically indicated.

Families are encouraged to inquire during pregnancy so care can be planned for your baby’s first days at home. Newborn visits are typically scheduled within 1–2 days of coming home, based on your baby’s individual needs. Your appointment date is finalized once baby arrives.

If your baby has already arrived, you’re still welcome to inquire. Visits are scheduled based on availability.

Yes. After your in-home newborn visit, you will receive a secure electronic visit summary outlining exam findings, weight, feeding guidance, and any recommendations discussed. This documentation may be shared with your baby’s pediatrician if desired.

Payment is required at the time of booking to reserve your appointment. All payments are securely processed through our client portal.

Lumené does not provide emergency medical services. If your baby develops a fever in the first month of life, difficulty breathing, poor feeding, persistent vomiting, lethargy, or other concerning symptoms, please contact your pediatrician immediately or seek emergency medical care.

Lumené is a private-pay service and does not bill insurance directly. Payment is due at the time of booking. We accept HSA/FSA funds and can provide a superbill for families who wish to seek possible out-of-network reimbursement from their insurance plan.

Post-visit messaging support is included with your newborn visit package and varies based on the level of care selected. Messaging is intended for non-urgent questions related to your baby’s care plan.

Messages are reviewed during regular business hours and are not monitored continuously. We strive to respond within 24 business hours. Messaging is not a substitute for urgent or emergency medical care.

Yes. Lumené accepts HSA and FSA payments. Because plan eligibility varies, we recommend confirming coverage with your plan administrator. A detailed receipt can be provided upon request.

Because appointment times are reserved specifically for your family, cancellations or rescheduling requests must be made at least 48 hours in advance. Late cancellations or same-day changes may be subject to a fee. Full cancellation and refund details are outlined in your booking agreement.

Lumené brings newborn care directly to your home during the first days after birth—when getting everyone packed up and out the door can feel like one more thing.

Your baby receives a comprehensive newborn assessment from a board-certified pediatric nurse practitioner, including a physical exam, weight and feeding assessment, and personalized guidance, with time to ask the questions that often come up once you’re home with your baby.

It’s thoughtful, unhurried care designed around your newborn—and a little more space for your family to settle in, recover, and adjust at home.

Parents may request a visit summary and superbill following their visit. The superbill may be submitted to your insurance plan for possible out-of-network reimbursement. Reimbursement is not guaranteed and varies by individual plan.

Lumené focuses on newborn care during the first weeks at home. Depending on the care option selected, families may receive additional in-home visits, telehealth follow-up, and direct provider support during this early newborn period.

For routine well-child visits, vaccinations, and ongoing pediatric care beyond this period, families should establish care with a pediatric practice.

Each package includes secure messaging access for non-urgent newborn questions during the post-visit period outlined above. Messages are answered during business hours, with responses typically provided within 24 hours.

Lumené does not provide emergency services. If your baby is experiencing a medical emergency, please call 911 or seek immediate medical care.